How Conversational AI is Reinventing HR Operation. Developments in Conversational AI technology have revolutionized workflows across various business operations, including the HR department, in the previous several years.
Employees can now contact virtual assistants known as HR Bots for help with anything from leave requests to appraisal status to health coverage payroll and more. Learn more on How Conversational AI is Reinventing HR Operation.
HR professionals will have more effective time as a result, allowing them to focus on becoming a strategic business partner, brand builder, change management catalyst, and taking on a more transformative role.
Key applications of AI powered chatbot in Human Resources
1. Recruiting people
HR has scale challenges when hiring by the thousands. A conversational AI chatbot can assist in the hiring process by obtaining information about potential employees straight from the company’s website.
This enables an organization to form relationships with candidates prior to their application submission. Candidates can immediately communicate with a virtual hiring assistant using an AI-powered bot, allowing them to quickly identify the position they want, schedule an interview, and receive automatic updates without the need for recruiter participation.
2. Leave Management
Artificial intelligence (AI) plays a role in how information is acquired, processed, evaluated, recombined, and then routed in our society, whether we like it or not. As management experts, we must recognize that artificial intelligence (AI) is already well-established in our culture and in the field of human resources.
Artificial intelligence can help us better manage our leave administration program and forecast how we will serve tomorrow’s workforce.
In-house Leave management solutions assist HR in keeping track of employee absences so that payroll may be processed smoothly. Its AI-powered chatbot can improve the employee experience by answering leave-related questions, allowing people to apply for/cancel leaves, and seeing their leave status.
3. Compensation and Benefits
In a couple of seconds, educate employees through to the frequently puzzling benefit plans and compensation policies. A chatbot can now swiftly answer more than half of HR questions about insurance providers, health claims, and pension benefits.
4. Permits and Visas
A more clear VISA and permission tracking system can be provided by firms with several branches overseas and a centralised HR department. Instead of employees contacting HR regularly for updates on VISA or document-related issues, AI-powered chatbots may provide quick solutions to these questions.
Whenever people apply for Immigration, they anticipate them to be processed by visa officials who would carefully analyze the material presented to them. Applicants should be aware that artificial intelligence is playing a critical role in visa processing in the volume screening of applications.
It is not new for some types of applications to be processed automatically.
5. Frequently Asked Questions about Company Policy
It may be obsolete to have a dedicated HR support center to assist seasonal employees in accessing necessary HR information. Chatbots can be used as mobile HR assistants, assisting employees with questions about internet censorship, business, social media, and many other policy-related topics.
6. Management of Performance
The typical review method, according to more than 58 percent of HR leaders, is outdated and useless. Chatbots enable for fast feedback and performance insights, allowing employees to add/view/delete goals, approve goals, as well as provide reviews, all while avoiding any needless delays.
7. Concerns About Compensation
Every month, personnel spend hours looking for fundamental company information (leaves, health benefits, payroll, pay slip inquiries). HR bots may swiftly provide employees with the information they need, allowing them to focus on more important duties.
8. Employee Education
Workforce planning using an AI-Automation chatbot is more productive than viewing a normal training film or listening to a PowerPoint presentation since it requires more interactive participation from employees. HR chatbots can assist trainees browse programs in a systematic and tiered manner, increasing engagement. Nearly 75% of individuals who utilized a chatbot followed through on their post-training promises, compared to only 55% of those who did not.
9. Time and attendance Administration
AI-powered chatbots keep track of when you clock in and out, providing you with stunningly comprehensive time and attendance on your phone.
10. Employee Directory
The HR chatbot keeps track of all employee data in one place. Employees can instantly find some other employee, boost cooperation, and get work done faster by getting access to the employment directory from anywhere at any time.
Benefits of Conversational AI in HR
Repetitive, low-productivity HR duties can be automated with a fully capable omnichannel and domain-educated virtual assistant. It can be programmed to respond to employee questions with human-like precision. A HR chatbot may be a personal assistant to all of your employees, from enquiring about your leave balance to completing an international travel request.
It may be readily installed on-premises or in the cloud, and on any channel where your employees are.
Scalable and secure – It may be adjusted to include additional use cases based on your company’s needs.
There has been a considerable improvement in employee engagement, a 25% reduction in average response time, and a 30% reduction in contact volume thanks to an AI-powered chatbot in HR.
Imagine the changes virtual assistants could make to your company’s internal operations if they could completely overhaul your customer support procedure. Both the organisation and the employees benefit greatly from chatbots.
Customer service is available around the clock — Your staff won’t have to worry about working hours or having to wait until Monday, the next business day, or another day. A chatbot is ready 24 hours a day, including weekends, to answer any of their questions.
Cost savings — Time and resources are saved on drudgery-intensive, low-productivity administrative labour.
Improved productivity — Frees up time and resources for more transformational and productive activities that demand their deep experience and talents, rather than drudge-intensive, low-productivity administrative grunt.
Improved communication — Breaks down information silos, allowing for more effective and smooth internal communication.
Improved employee experience — Provides smooth and individualized employee experiences across the employee lifecycle by designing personalized assistance.
HR chatbots are usually available as a native app or as a browser plugin and can be used with Slack, Facebook Workplace, Skype for Business, and other popular platforms.
Key takeaways
In an effort to streamline HR processes and provide greater employee satisfaction. The result is a reduction in the response time of the HR department and the overall operational cost with the resources saved and employee satisfaction.
